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GreatFX Business Cards Small Business Buzz Telephone Etiquette Tips – Handling Client Calls
Small Business Buzz
Telephone Etiquette Tips – Handling Client CallsA doubleshot of business news espresso with extra froth Comments Off
I carry many hats working for a law firm. I am a legal assistant, billing clerk and also the receptionist. A couple of weeks ago I attended a seminar called “How to Be an Outstanding Receptionist.” Not that I wasn’t any good at my job, but in recognition of the fact that no one is perfect and we all need improvement. Most of the seminar was a refresher course, if you will, but there were some interesting topics and point that I thought useful for any business owner, not just the girl up front. One topic in particular was dealing with clientele over the phone. Regardless of your position in a business, there are some things everyone should know: Screening Calls Fast Talkers Chatters An interesting statistic that the seminar leader threw at us is that 93% of communication is tone and body language and only 7% is that actual words. So always remain positive and talk with a smile (clients can tell) and the majority of your calls will have a positive outcome. Related Buzz Posts: Saving Time on the Telephone The Right Way to Write-Off Business Expenses (Part 2) SBA Hurting Small Business? Connections Trump Contacts Stop Sitting on the Sidelines Tips for Dealing with Calls from Upset Clients How Accessible are You? The 411 on Schmoozing Knowing Your Customers How Department Divisions Can Hurt Customer Relations By Michelle Cramer Tuesday, May 14th, 2013 @ 12:00 AM CDT Operations | Both comments and pings are currently closed. |