CategoriesBlog Carnivals (25)
Business Law (19)
Customer Service (12)
Family Business (4)
Human Resources (27)
Recent Posts Small Business Scams
Taking Time Off
Starting a New Business
More Tips for Expo Success
Tips for Trade Show Success
Protect Your Wireless Networks
GreatFX Business Cards Small Business Buzz Enhance Your Image Through Your Words
Small Business BuzzEnhance Your Image Through Your Words
A doubleshot of business news espresso with extra froth
Share Your Thoughts!
Stress – it can get the best of us. Especially when there are stacks of papers and files on our desk that never seem to get smaller. Unfortunately, too many of us, from the low man on the totem pole to the big-wig on top, openly profess our frustrations to anyone that crosses our path.
As professionals, we must keep in mind that what we say effects how people view us – both our capabilities and weaknesses. What follows are some phrases that definitely don’t enhance your image, and what would be a better approach to the same situation, regardless of the frustration brewing within.
• I’m too busy. / I don’t have time. / I’m swamped.
• It’s just one of those days. / Things are crazy here. / You’ve caught me at a bad time.
• I’m waiting to hear back from someone.
• Don’t quote me on this… / You didn’t hear this from me…
Best thing to do when in doubt of the facts, or if there is any fear about what you say getting back to your boss or another client, is to not share it at all. Let the client know that you will touch base with someone who is more knowledgeable on the situation and get the correct information or have them call the client instead.
It comes down to the fact that you need to be fully aware of the picture your words paint to your clients, employees and co-workers about you, your abilities and your company. So think before you speak and stick with the positive.
Fire Bad Clients to Increase Profits
How Accessible are You?
An Interesting Way to Win Potential Clients
Good Listening Skills Mean Success
Tips for Dealing with Calls from Upset Clients
Tips for Sorting Through Overwhelming Files
Polish Your Company Image
Standing on the Job
Hiring an Ad Agency for Your Business
By Michelle Cramer
Wednesday, February 6th, 2013 @ 12:01 AM CDT
Motivation, Ownership |