If you are a seasoned small business owner, you’ve probably encountered the pissed-off customer who either treatens to shut your business down, or who throws a temper tantrum until they get their way.

For new business owners or people thinking of going into business, you should be prepared to deal with this no matter how much confidence you have in your products or services.

Jason Tarasi, expert author with SmallBusinessNewz.com, has posted 5 Simple Tips For Dealing With Nasty Customers

1. Don’t take it personal.
2. Don’t overdo the “customer is always right” concept.
3. Realize it isn’t always your problem.
4. Don’t fall for fear invoking bluffs.
5. Decide whether or not a customer relationship is worth salvaging.

Following these steps will help you keep your sanity when bearish customers come calling.

Recommended Reading:

• Leadership-Tools.com - Dealing With Angry Customers
• Work911.com - The #1 Mistake Made Dealing With Angry Customers
• Gaebler.com - Customer Support: Handling Angry Customers

Tags: small business, customer relationship, Customer Support

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One Response to “Dealing With Angry Customers”

1. Kristie Tamsevicius says:
   

   You know, as a highschool teenager, I did my share of burger flipping. And at Mickey D’s, they really supported the “customer is always” right mentality.

   Most of all, customers want you to listen to their pain and help them if you can.

   In this day and age, when people really stand behind their product, people take notice.

   And when you make good on a wrong, they will tell the world how hard you fought for them! All the sudden, bad PR turns into good PR.

   I say, make them happy! It’s good business.

   Posted March 16th, 2006 @ 2:44 pm
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