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GreatFX Business CardsSmall Business Buzz › March 2007 Archive

Small Business Buzz

March 2007 Archive

A New Way for Employees to Get Paid
1 Comment

Some say that there will soon come a day when checks are no longer in existence. Well, how would you like to get paid by your employer with a debit card? Sounds a bit strange, but it’s catching on and here’s why:

Many businesses have employees, such as minors or new U.S. immigrants, that don’t hold bank accounts. When those employees receive their paycheck, they will pay up to 10% of the check in order to get it cashed. A recent alternative is providing employees with a payroll debit card.

Basically, the employer deposits funds in a payroll account and then distributes payroll debit cards to his employees. Each card has an amount attached to it that is equal to that of the employee’s paycheck for that pay period. The funds can be withdrawn from an ATM or the card used as a debit card at any retailer.

Not only does it save employees without bank accounts the expense of getting a check cashed, but it also saves the employer the expense of printing paper paychecks. Checks typically cost $1-2 to print, while it is only about twenty-cents to provide a payroll debit card.

There are still a few bugs left to work out, however. Most state laws require that employees get their entire paycheck on pay day. This could be a problem if the ATM machine has a withdrawal limit that is less the the employee’s paycheck amount. The employer may to have to pay extra ATM withdrawal fees for all of the funds to be accessible at once.

Not to mention the fact that changing over to a payroll debit card process (in addition to direct deposit) can be time consuming, as most employees would be wary of such a change at first. It would take some time to reassure them that the process is secure and efficient.

Payroll debit cards are clearly one of the first steps in the extinction of checks. Despite the wrinkles that remain in the process, it is definitely something that makes things a bit easier for the employee, and requires less paperwork for the employer, which is always a good thing.

Source:
• CNNMoney.com: The End of the Paycheck

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By Michelle Cramer
Thursday, March 15th, 2007 @ 12:06 PM CDT

Money, Operations, Technology |
New Technology Leaves Spell-Check in the Dust
Share Your Thoughts!

We all use spell check. Admit it, you know you do. Even with a degree in English, spell check is critical to my daily routine at a law firm. What is incredibly frustrating is when I want to know more than if a word is spelled right. I want to know if the sentence actually makes sense and sounds professional or if there might be a word that would get my point across better. But spell check doesn’t tell me, and I wish something did.

Well, an Israeli software company called WhiteSmoke recognized the need and has developed an outstanding solution. Their program scans written English text and makes suggests of ways to improve sentence structure, make sentences clearer and more fluent to the English language, a.k.a. “text enrichment.”

The program provides specific suggestions for improvement of the document based upon relevant content and context, derived from the millions of English language documents stored in its data base. Everything from government and legal documents to newspapers to short stories.

What got this idea hopping was globalization and the fact that the internet is dominated with the English language. Important professional documents can be intimidating, but so can e-mails to clients and employers. WhiteSmoke’s program provides a means for communicating with others without your job hanging in the balance.

And WhiteSmoke’s number one buyer: the U.S, which isn’t surprising. Not only do our regional dialects, and lack of confidence, hinder the proper use of context and grammar, but there is also a tremendous demand among those who know English only as a second language. Even if they can speak fluently, English is an exceptionally difficult language to produce accurately on paper. WhiteSmoke’s software can relieve some serious stress in that department.

WhiteSmoke, whose name is derived from the Native American tradition of communicating with smoke signals, has made its software easy to download from the internet (simple Google or Yahoo! search “WhiteSmoke”). The basic program costs $79, while the executive version, which specializes in medical, legal and creative writing, will run about $250.

This is one of those ideas we all wish we would have thought of first. Regardless of whose idea it was, I get the feeling WhiteSmoke’s product will be a common additive to Microsoft Office in the years to come. And WhiteSmoke is already reaping the benefits of this innovative commodity.

Source:
• BusinessWeek.com: Software That Will This Sentence Fix

Tags:

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By Michelle Cramer
Wednesday, March 14th, 2007 @ 9:18 AM CDT

Technology |
Business Structures Help Fight War on Terror
Share Your Thoughts!

That’s right, small businesses have what it takes. And the U.S. military is finally starting to see that. Recently, the Pentagon has been passing around The Starfish and the Spider: The Unstoppable Power of Leaderless Organizations by Ori Brafman and Rod Beckstrom, a book originally written for businesses.

The basic idea of the book is that “centralized organizations are like spiders and can be destroyed with an attack to the head . . . decentralized organizations transfer decision-making to leaders in the field [and] are like starfish – no single blow will kill them, and parts that are destroyed will grow back.”

Sound familiar? That’s because our war with terror is against organizations that are decentralized. We can take out leader after leader, but until we understand their mentality completely, we won’t get very far because there are leaders all over the place.

How does this connect to small business? Well, actually, many small businesses across the national have long embraced the “starfish” mentality. Only now is the U.S. military catching on to the fact that they could learn a lot from fellow citizens on the home front.

A great example of a centralized organization (a “spider”) is Enron. The CEO went down, and took everyone with him. That wouldn’t be the case with a decentralized business. Employees are split into parts of the whole unit based upon their task, given goals to achieve, and then all given equal opportunity to achieve them.

Everyone is trying to be the best, so everyone is doing their best, which results in a well-oiled, fit business machine. Each person is equally important to the best possible function of that machine. Granted, occasionally someone will malfunction, and may even slow the machine down a bit, but it quickly repairs itself.

And, yes, there is someone to answer to, but the idea of CEO is a bit different. Instead of always looking over your shoulder and giving orders, he is more or less there as a guide. What he tells you to do is more like a suggestion, and, out of respect (not fear), you take his advice.

Decentralized businesses don’t always work, however. As you might expect, there are instances where things get out of control… one or more people trying to take over, etc. It just depends on the number of employees and the personalities you’re dealing with. Decentralized businesses are for those who want to share the glory, not hoard it all for themselves.

It’s those weaknesses that our military intends to focus on in the war against terrorism. Taking hints from The Starfish and the Spider is a good start. We may just be well on our way to a victory… not to mention some rocking places to work.

Source:
• USAToday.com: Can Small Business Help Win the War?

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By Michelle Cramer
Wednesday, March 14th, 2007 @ 9:15 AM CDT

Operations |
Competing for Business with a Former Employer
Share Your Thoughts!

Imagine the scenario: you’ve been sitting behind a desk in a lonely cubical somewhere, punching numbers all day for a large accounting firm. And you’ve noticed a few things along the way… things you would do differently if you ran the place, things you would improve or expand on. Just about the time you’ve had enough of the claustrophobia, it hits you – why don’t you start your own accounting firm?

It’s a wonderful idea, but there are some things you should consider before attempting it on your own. If you don’t, you may be facing legal battles with your former employer.

Non-Compete Agreement

The first thing you must do is see if there was a non-compete agreement anywhere on the paperwork you signed when you were hired. Basically, a non-compete agreement protects a company for a given amount of time from competition after an employee leaves.

In other words, if you signed one, you may have to wait a year or more after you leave the large accounting firm to start your small one. You are also usually prohibited from adopting trade or operation secrets or snatching up clients from your former employer.

If you signed a Non-Compete Agreement, consult an attorney before you make any moves. They are often unenforceable, depending on the terms and the state you live in. Better to be safe than sorry though.

Be Honest
If you get along with your current employer, and especially if you consider yourselves friends, then just be upfront with him. Tell him you are planning to leave and go off on your own into the business world. Ask for pointers on how to get started.

You might even consider asking your boss to provide you with some networking connections he may have that aren’t clients to help get you started. The more credit you give your employer for helping point you in the entrepreneurial direction, the less likely he’ll be to pursue legal action against you.

It’s also important to not tell clients you are leaving before you have, as that would be deliberately undermining your loyalty to the company. Even if you’re not loyal in your heart, refrain from causing any form of sabotage, since it could easily bite you in the rear later.

Generally, it’s just best to protect yourself and be open about your plans. Most employers will respect your boldness to step out on your own without trying to pull them down. After all they were probably once in your shoes, so they understand the appeal.

Source:
• Entrepreneur.com: Starting a Business - and Not a Legal Battle

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By Michelle Cramer
Monday, March 12th, 2007 @ 9:21 AM CDT

Startup |
Small Business Health Bill to Return to Senate
Share Your Thoughts!

It was proposed last year, and didn’t make it through. But Senator Michael Enzi intends to sponsor the small business health care bill again this year, despite the opposition he’s facing from many angles.

The State Association of Attorney Generals, the American Caner Society and the American Diabetes Association have all expressed concerned about some holes in the bill in its current condition and want some changes made.

Let’s examine the current bill from both angles:

PROS
• Will allow small businesses to pool insurance policies together, much like large corporations and unions currently do.
• Will give many businesses, who otherwise couldn’t, a chance to provide health insurance to their employees.
• The more people in the insurance pool, the better the cost to each business owner.
• The insurance pool spreads the risk involved over a larger number of people, so it doesn’t hurt the pocket nearly as much if an employee in the pool were to get sick.
• It opens up more health care options.

CONS
• Coverage does not have to meet state requirements, which can result in large holes in the coverage provided. Important and all too common medical problems like diabetes and breast cancer might not be covered.
• The lack of requirements also allows business owners to provide their employees with a “bare-bones” policy that may covers very little of the fees associated with even routine doctor visits.
• May cause the price of services not covered under the policy to increase in order for medical providers to make up the difference.
• The lack of state oversight could eliminate customer protection on many levels.

With 41 state attorney generals signing their names in a letter of complaint about the holes in the bill, it is expected that Senator Enzi and his colleagues will have to go back to the drawing board to develop some sort of compromise.

But I truly feel they’re on the right track. Far too many people in this country are without health insurance and something needs to be done about that. Giving small businesses the means to provide coverage to their employees is the first step in disposing of the problem.

What do you think? Is the bill fine the way it is? Should changes be made? Are there other alternatives? Share your thoughts.

Source:
• CNNMoney.com: Senate fight over small-business health care

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By Michelle Cramer
Thursday, March 8th, 2007 @ 7:35 PM CDT

Human Resources |
Marketing with a Dash of Controversy
Share Your Thoughts!

Heart Attack Grill – the name just makes you want to run, but which direction? It’s intriguing, to say the least.

So is the whole atmosphere of Jon Basso’s grease-filled restaurant in Tempe, Arizona, which opened just over a year ago. It’s that atmosphere and the controversy surrounding it, that has put Basso’s business on the map. Advertising isn’t even necessary for him these days.

The attention he’s getting revolves around items on the menu such as the Quadruple Bypass Burger and Flatliner Fries, some topping out at 8,000 calories each! Other items available for purchase include full-sugar sodas from Mexico (no Diet Cokes here) and even filterless cigarettes.

And, get this, the guys used to own fitness training studios! But, after hearing weight-loss motivated clients confess over and over about their diet cheats, Basso decided that everyone needed a place to dive into the grease once in awhile and indulge themselves.

The boldness doesn’t stop there. He has already faced opposition from the Arizona Board of Nursing and the Center for Nursing Advocacy because of his waitresses being scantily clad in sexy nurse uniforms. The associations claim it “degrades” the profession, but Basso claims that it helps to “glorify the job for the younger workforce.”

And Basso is eating it all up (pun intended). Afterall, he’s already obtained national recognition for his grill. And, despite the negative tone many reports may take, business is booming! Can you say viral marketing?

It don’t know that the Heart Attack Grill is on my list of places to go before I die (or maybe to die, in this case), but I commend Basso for his enthusiasm, creativity and daringness to be different.

Fries anyone?

Source:
• Entrepreneur.com: Cashing In On Controversy

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By Michelle Cramer
Wednesday, March 7th, 2007 @ 10:38 AM CDT

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Avoiding the Courtroom: Tips for Deterring Litigation
Share Your Thoughts!

It’s a risk every business owner takes the moment he/she opens their doors - being sued. And there are a lot of reasons your business could be pulled into court - everything from unpaid bills to outrageous claims of fraud against your company.

Anything from the substantial and justified to the frivolous can come against your business at any moment, and if you want to avoid the long, tedious court process, you’d better make sure you’re ready.

CONTRACTS
Attorney Fees Clause
Every contract you have should contain a dispute resolution section. Within that section, it’s a good idea to state that, should any dispute proceed to litigation and you win the case, the client would be responsible for your attorney fees.

This would make any client who doesn’t really have a case against you think twice before filing a lawsuit. On the other end, should you need to sue a client for an unpaid balance, etc., they will probably refrain from fighting you much if they know they will have to pay attorney fees for you.

Limitation of Liability Clause
In addition, consider adding a clause in your contract that limits your liability and damages, should there be a flaw with the product you provide, etc. For example, if you provide a product or service on a regular basis that is worth $5,000.00 then put a clause in your contract that limits your liability to $5,000.

This covers any defective products you may have, avoids needless court proceedings to determine an amount for damages, and keeps you from losing the shirt of your back to pay for non-economic damages.

Arbitration Clause
Another option is to put in the contract that any disputes that cannot be immediately resolved are to be conducted exclusively through Arbitration. More or less, arbitration is another form of mediation.

One party files a form requesting Arbitration and provides the fee up-front, which can be in the ballpark of $750. This sounds like a lot, but can be much less than a trial in court would cost with attorney fees and the like. And, whatever is decided during Arbitration, is held with the same regard as a judgment in court. More information can be found on the American Arbitration Association website.

INSURANCE
It’s important to be aware that your business insurance may cover your liability if there is a dispute. If something comes up, the first thing you should do is check with your insurance company to see if such matters are covered under your policy.

If the situation is covered, the insurance company will take over negotiations on your behalf and, hopefully, settle the matter. Be aware, however, that the insurance provider will only pay out to the extend of the policy limits. You are responsible for anything above that (but they will always try and settle below the policy limits if possible).

Another smart move, before any threat of lawsuit even comes close to your business, is to purchase additional liability insurance through your provider. A typical business policy will, unfortunately, only cover minimal disputes.

There are additional provisions for matters that would be more likely to occur for your specific business - from employment practices liability coverage to advertising practices liability coverage and the like. Be sure to talk to your provider and be aware of all of your options.

Though these steps cannot guarantee that your business won’t go to court over something, they will help to avoid it as much as possible. Keep in mind that the best thing to really do is protect your business and your customer. If you do both honestly and efficiently, then the problems should be minimal.

Always consult with an attorney before changing or developing your business contracts to make sure your business is fully protected under the law. The statements in this article are not to be taken as official guidance, but, rather, as an informational supplement to the legal aspect of your business strategy.

Source:
• Entrepreneur.com: 5 Litigation Secrets

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By Michelle Cramer
Tuesday, March 6th, 2007 @ 3:37 PM CDT

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The Adverse Effects of Poor Communication
2 Comments

Anyone who is in the sales industry knows the importance of how you communicate to a potential buyer. One false move, or should I say word, and you may have lost their business forever. Truth be told, however, the way you talk can affect every aspect of your business, whether you’re in sales or not.

Here are some ways you might be turning customers away because of how you talk:

Bad Grammar
This is the most obvious and common problem, which can often convey to others that you lack intelligence. Yet, it is the most difficult flaw in speech to change. Using “good” when you should be saying “well” is extremely noticeable, but also extremely hard to unlearn.

I honestly feel that parents these days don’t step up enough and teach their children the correct way to speak at a young age, not realizing that they are allowing a laziness that, down the road, may adversely affect their child’s career.

There is one false move that is often made unknowingly by many people, and that’s to end a sentence with a preposition (words like as, in, on, by, to or since). Grammatically, prepositions are supposed to be placed prior to a noun or pronoun, so ending a sentence with one is incorrect.

But, this is a common grammatical bad habit from childhood, which even I am guilty of. In fact, you could probably find that I’ve done so in a couple of posts (oops), which is really sad since I have a degree in English Literature. And it’s unfortunately ingrained in most of us as okay at a young age, and even after a college degree I still mess up. It is just something we should all be aware of and watch ourselves.

Too Majestic
What I mean by this is talking over people’s heads by using uncommon vocabulary (like those who enjoy learning and using a new word from the dictionary each day) and overly emphasized proper grammar. There has to be a balance between saying things correctly and using common local colloquialisms (like using “ya’ll” in the south) to keep whoever is listening engaged in what you have to say.

If you constantly talk to everyone as though you were a scholar of the English (or whatever) language, no one will want to listen. They will reach the same conclusion as if you were using bad grammar – that you’re a moron without any social skills.

Too Technical
With any industry there are terms that are only known and used by those within the industry. The average Joe likely won’t understand what in the world you’re talking about when you try to tell him that you feel like it would be best to proceed with filing a Trial De Novo in his case (going with the legal field here because it’s what I’m familiar with).

Instead, you would tell him that you think it would be best to ask the court for a “new trial.” The acronym KISS (keep it simple, stupid) most definitely applies. Keep it in laymen’s terms when discussing your industry with the general public.

If you’ve realized that you might be guilty of committing one or more of these communication flaws, find someone you can trust and rely on to help you recognize when you are making the errors.

The only thing you can truly do is vow to fix the problem, be self aware and practice. People will notice the effort and commend you, either with a pat on the back, or by really listening to what you have to say.

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By Michelle Cramer
Monday, March 5th, 2007 @ 10:49 AM CDT

Networking |
Should You File a Patent on that Great Idea?
Share Your Thoughts!

These days, as new businesses continually pop up on every corner of every freshly constructed commercial street, there are bound to be some duplications and similarities along the way. One way you can protect your business practices from being copied by another company is to patent them.

According to the United States Patent & Trademark Office (USPTO), a patent is: a property right granted by the Government of the United States of America to an inventor “to exclude others from making, using, offering for sale, or selling the invention throughout the United States or importing the invention into the United States” for a limited time in exchange for public disclosure of the invention when the patent is granted.

In other words, a patent keeps other businesses from making money off of your ideas. This is not simply limited to a product you have come up with, but also business practices and strategies. This also includes combining two or more products/strategies that have already been patented to form a better and more useful product or service.

For example, in Breakfast in a Whole New Way, I discussed breakfast restaurant owners who were getting patents on what kind of mix-ins could be combined with cereals, such as M&Ms and skittles, in order to keep competitors from adopting the same options for customers.

The patent process is very long and loaded with paperwork. And it is difficult and expensive to enforce a patent if someone else tries to infringe on it. So, before you sort through all the red tape, ask yourself these questions:

Has someone beat me to the punch?
Before even considering a patent, you need to make sure that no one else has already beat you to it. There are a number of online searches available including USPTO’s and Google Patent Search, which are both free. Other searches such as Delphion require a fee.

Is it worth it?
If there isn’t a patent like yours out there, then you need to determine if it is actually worth the trouble to pursue a patent. In order for it to be worth while, your business should center around the product/service you want to patent.

If someone where to copy your invention and it would result in the demise of your company, then a patent is definitely worth your time. However, if the patent is for a side product that doesn’t bring in as much revenue as your big seller, then it’s probably not necessary.

Do I have the resources?
It takes a lot of time and money to enforce a patent if someone is tapping in to your creativity. It can also be extremely expensive to defend yourself if someone else sues for patent infringement. Be sure you have the resources available to protect your company if you were to face opposition on either side.

Source:
• BusinessWeek.com: To Patent or Not to Patent?

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By Michelle Cramer
Thursday, March 1st, 2007 @ 11:12 AM CDT

Operations, Business Law |